Return & Refund Policy

At Letters Between, each monthly mailing is prepared in limited quantities and carefully packed for the individual order. Please review this policy before completing your purchase.

Order Cancellations

If your payment has been processed but your order has not yet been shipped, you may contact us to request a cancellation.

Cancellation requests are reviewed on a case-by-case basis and are not guaranteed. Once an order has been shipped, it can no longer be canceled.

Canceling a subscription prevents future renewal charges but does not automatically cancel or refund an order that has already been processed.

General Return Policy

Except where required by applicable law, we do not accept returns or exchanges for subscription mailings, limited-edition monthly mail, or other physical products after they have been shipped.

Except where required by applicable law, all shipped orders are considered final sale and are non-refundable.

We do not issue refunds because a customer:

• Changed their mind after the order was shipped;
• No longer wants the monthly theme or contents;
• Forgot to cancel a subscription before the renewal date;
• Provided an incorrect or incomplete shipping address;
• Failed to collect the shipment;
• Experienced a shipping delay outside our reasonable control.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

European Union and European Economic Area Right of Withdrawal

If you are a consumer located in the European Union or European Economic Area, you may have the legal right to withdraw from an eligible online purchase within 14 days without providing a reason.

For physical goods, the withdrawal period generally expires 14 days after the day you, or a person designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, you must notify us before the 14-day period expires by sending a clear statement that you wish to withdraw from the purchase. Please include:

• Your full name;
• Your order number;
• The email address used for the purchase;
• The item or order you wish to return.

Please send your withdrawal request to:

Email: support@lettersbetween.com

After notifying us, you must return the eligible goods within 14 days. Return instructions and the return address will be provided after we receive your request.

Unless the goods are defective, incorrect, or not as described, you are responsible for the direct cost of returning them. We recommend using a trackable shipping method. Letters Between is not responsible for returned packages lost in transit.

Returned goods must be sent back complete and in substantially the same condition in which they were received. You may inspect the goods only to the extent reasonably necessary to establish their nature, characteristics, and contents. We may reduce the refund to reflect any loss in value caused by handling beyond what is reasonably necessary.

When the right of withdrawal applies, we will refund eligible payments, including the cost of our least expensive standard delivery option offered for the original order. Additional costs resulting from your choice of a more expensive delivery method are not refundable.

We may withhold the refund until we receive the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.

Refunds will be issued to the original payment method unless otherwise agreed. The timing of the refund may depend on your bank or payment provider.

The statutory right of withdrawal is separate from subscription cancellation. You must cancel your subscription separately to prevent future renewal charges.

Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery.

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 days of delivery whenever reasonably possible. Include:

• Your order number;
• A description of the problem;
• Clear photographs of the item and packaging.

We will review the issue and, when appropriate, offer a replacement, reshipment, partial refund, or full refund.

The 7-day contact request does not limit any mandatory consumer rights available under applicable law.

Minor variations in color, print placement, paper texture, cutting, or handmade details may occur and are not necessarily considered defects. Screen settings may also cause colors to appear slightly different from the physical product.

Lost or Delayed Mail

Estimated delivery dates are not guaranteed. Postal delays may occur, particularly for international shipments.

An order is not considered lost solely because it arrives later than the estimated delivery window. If tracking is available and the shipment appears lost, please contact us so we can review the circumstances.

Replacement or refund requests related to lost mail are handled on a case-by-case basis, subject to applicable law and carrier information.

Letters Between is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer. If an order is returned to us because of an address issue, additional shipping charges may apply before it can be resent.