Shipping Policy

Thank you for supporting Letters Between.

Each monthly mailing is carefully packed by hand and shipped from California, USA.

Shipping Schedule

Monthly subscription mailings are shipped between the 1st and 4th of each month.

If you subscribe after the monthly subscription deadline, your first mailing will begin with the following month's collection.

Shipping Costs

Shipping is included in the subscription price.

Taxes & Duties

Applicable taxes are included in the subscription price.

Customers are responsible for any customs duties, import fees, or other charges that may be required by their country.

Delivery Times

Delivery times vary depending on your location and your local postal service.

International deliveries may take longer due to customs processing, holidays, weather conditions, or other circumstances outside our control.

Tracking

Letters Between mailings are shipped via standard postal mail.

Tracking is not included with our standard shipping service, and tracking information is therefore unavailable.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

Letters Between is not responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before it can be resent.

Lost Mail

If your mailing has not arrived within a reasonable time, please contact us.

We will review the situation and work with you to find an appropriate solution. Requests for replacements or refunds are considered on a case-by-case basis, subject to applicable law.

Damaged Mail

If your mailing arrives damaged, please contact us within 7 days of delivery and include photographs of the envelope and its contents.

Contact

If you have any questions about shipping, please contact us at:

Email: support@lettersbetween.com